- Are your paintings handmade?
Yes, all of our paintings are handmade by experienced artists. Each piece is unique and reflects the artist’s style and skills. - How do I place an order?
You can browse paintings and place an order directly through our website. After selecting the piece you like, click “Add to Cart” and follow the prompts to complete the checkout process. - Can I change or cancel my order?
If you want to change or cancel your order after placing it, please contact us as soon as possible (within 24 hours). If the order has not yet been shipped, we will try our best to accommodate your request; if the order has already been shipped, it will be processed according to our return policy. - How much is your shipping cost?
Shipping costs vary depending on your order and shipping address. You can view a shipping estimate during checkout. - When can I receive my order?
Standard shipping usually takes 5-7 business days, depending on your location and the shipping method you choose. You can find tracking information in your order confirmation email to keep you updated on the status of your package. - What if my order arrives damaged?
If the item you received was damaged during shipping, please contact us within 24 hours of receiving the package and attach photos of the damaged item. We will arrange a return or exchange for you as soon as possible. - What is your return and exchange policy?
We allow returns within 7 days of receiving the item. The item must be in unused condition and original packaging. Please view our complete Return and Refund Policy for details. - Where can I buy your paintings?
You can purchase through our official website. We currently support shipping to the United States and international orders. - What payment methods do you accept?
We accept a variety of payment methods, including credit cards (Visa, MasterCard, American Express) and other widely used payment methods. - How can I contact customer service?
If you have any questions or need further assistance, you can contact us at:
Phone: +1 346-596-7370
Email: support@tipuera.com
Business hours: Monday to Friday, 9am to 5pm (Central Time)
We hope that these FAQs will be helpful to you and make your shopping experience smoother. If you have further questions, please feel free to contact us!
